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Frequently Asked Questions
Good to know!
What is your cancellation policy?Respecting each others’ time: missed appointments When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. Please understand that missed appointments prevent us from catering to other clients. That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked. Cancellations In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.
What should I wear to my appointment?The style of Massage Therapy that we practice may require you to move and participate in your treatment. This may include stretching and demonstrating movement patterns. Please wear clothing that allows you to move without restriction (Shorts/Sports-Bra/Tank-Top)
How do you accept payment?We accept payment at the end of each session. This can be via Cash, Cheque or E-transfer. Please inquire beforehand with your individual therapist to see if Credit-Card payment or Direct Billing via your benefit plan is supported!
What are your COVID-19 protocols?All protocols are in accordance to regulations set by the CDC and the PHO. MASKS: We expect our clients to wear masks at all times when entering the building. All practioners are to wear masks as well. WAITING AREA: To avoid crowding in the waiting area - please try not to show up to your appointment early. If you do, we ask that you kindly wait outside until your practitioner is ready - provided there is someone in the waiting area. SANITIZATION: Hand sanitizer is provided upon entry to the clinic. Between every client, all practitioners sanitize all common areas in the clinic as well as their own room and table.
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